Dear Carlos, The 4 & CAT lights on my CatGenie are slowly blinking together. What does this mean? Hi there! Have no fear, this is a quick and easy fix! That just means that the power to the unit was interrupted. To fix it, simply hold down the auto/set-up button for 4 seconds, then release,. Now your […]
Dear Carlos, How often should my CatGenie run a cycle? Good question! That depends on the number of cats that you have, but even with one cat it is best to run the CatGenie on cat activation, or at least twice a day. This’ll ensure that the unit stays clean and prevents excessive waste build-up. My […]
Dear Carlos, Are there any stores that carry the supplies? Hey there! I’m sorry,to report that there are not currently any retail locations that carry CatGenie supplies. However, you can easily order supplies online at a few different locations. Check out catgenie.com and Amazon. We’re always running great sales on supplies, too! If you need more […]
Carlos, How long is the drain hose? Can I make it longer? The drain hose is 9 feet in length., and unfortunately it cannot be lengthened. Lengthening the hose can cause draining issues, and we definitely would not want that! But not to worry, the 9 foot hose should be plenty long enough to comfortably install […]
Dear Carlos, I’ve had my CatGenie for about 6 months and I noticed during the drying cycle the CatGenie will start to smell bad. This has only happened twice but I’m concerned I could be doing something wrong. Any idea why this is happening? Thank you! – Norma Thank you for the question, Norma. Unfortunately, […]
Dear Carlos, My cat is 14 and we use the Catgenie cat box, but my cat is having bowel movements & sometime urine outside of the box at least 3-5 times a week. I can understand if she has to go while the box is cleaning itself, but that is not the case often. She […]
