Ask Carlos: Questions About CatGenie Supplies

Dear Carlos, Are there any stores that carry the supplies?

Hey there! I’m sorry,to report that there are not currently any retail locations that carry CatGenie supplies. However, you can easily order supplies online at a few different locations. Check out catgenie.com and Amazon. We’re always running great sales on supplies, too! If you need more help our pawesome customer support is always available to order more supplies for you. You can call them at (888-735-3927). I hope this helps. Now, if you will excuse me, it is time for me to take my regularly scheduled 9^th nap of the day.

Hi Carlos,

How long can I store my maintenance cartridge after using it once? Do you recommend that I store it in a certain way?

Carlos here, great question! I’m happy to report that the cartridges do not expire. You can stock up on as many of them as you want and then store them for as long as necessary. However, once they have been punctured, it is best to store them upside down. This will prevent the cartridge from leaking when not in use. Sniff sniff- hmm, is that tuna I smell? Better go check it out, bye!

Dear Carlos,

Can I run the CatGenie without a sani-solution cartridge?

The CatGenie will not run without a sani-solution cartridge, so make sure that you always have a back up on hand. You can also check the number of washes you have left on your current cartridge by pressing and holding the auto setup and start button at the same time for one second. Uh oh, my bladder says that it’s time for me to go- thank goodness my CatGenie is just a hop and a leap away. Bye!

Carlos,

Can I refill an empty sani-solution cartridge?

Hey there! The cartriges are not refillable. In fact, once the cartridge has been empty, it will continue to read as empty even if you tried to refill it. I hope that helped, thanks!