We are here to answer some frequently asked questions about the CatGenie 120 maintenance cycle. Running a quarterly maintenance cycle on your CatGenie is an easy way to extend the life of your unit and prevent deposits from building up. We recommend all our customers run them, so here are some tips to ensure it is simple and easy.
What is a CatGenie Maintenance Cycle/Why should I run one?
We recommend customers use a Maintenance Cartridge on their CatGenie quarterly. One maintenance cartridge has four washes, enough washes for one year’s use. The maintenance cartridge is designed to rid your CatGenie of any lime and grime deposits, preventing clogs and other issues. It is not, however, designed to clean the CatGenie. Running a maintenance cycle will not replace the annual cleanings a CatGenie needs. Taking apart and cleaning the CatGenie, including the hopper, should be done twice a year (we have a helpful video for that too!). Running a maintenance cycle is especially important for those customers who use well water or know they have hard water. Notice lime deposits in your shower or sink? You should definitely be running a maintenance cycle to prevent those deposits from clogging your unit.
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When using the Maintenance Cartridge you will notice the maintenance cycle looks different than a typical SaniSolution cycle in a few ways. For one, there is NO scooping during a maintenance cycle. Therefore, it is really important to run a normal cycle FIRST if you notice any waste in the CatGenie before running a maintenance cycle. Secondly, the maintenance cycle is longer. It takes about an one hour to complete. So be sure to run it at a time that won’t inconvenience you or your cat. Once the maintenance cycle is complete, you need to remove the cartridge and replace it with a regular SaniSolution cartridge and reprogram your unit.
Check out our Video of the CatGenie 120 Maintenance Cycle!
For all the step by step instructions and a visual of the cycle, check out the video we made! Have unanswered questions? Let us know in the comments below.