First off congratulations on your new CatGenie! Welcome to world of never touching cat litter!
Your new CatGenie has arrived, and you’ve opened the box and read through the setup guide. Now you’re ready to start putting the unit together but WAIT. We compiled a short list of Do’s and Don’ts for your CatGenie setup, based on the mistakes we see new owners make the most. And don’t worry, whether you’re using the bathroom or the laundry room, we got you covered. Please take a second to read over these before completing your setup and pressing the start button.
Do: Use the Hook, Only for a Bathroom Setup!
If you are using the bathroom setup, secure the hook to the end of the drain hose and hook it over the toilet seat. DO NOT use the hook if you are using a laundry room setup. Very important.
*Pro Tip – If you’re using a bathroom setup, refrain from sitting on the toilet seat while the unit is running a cycle. Adding weight to the hook can prevent the waste from draining into the toilet.
Do: Place the Scrubber Correctly
The scrubber should move freely under the bowl. DO NOT hook the scrubber around the bowl mount or anything else for that matter. Just place it in the bowl, with the little legs facing up. Like this…
Do: Use the Genie Ball
The Genie Ball is designed to help break up waste as it enters the hopper. After you have assembled your CatGenie, simply drop the Genie Ball into the opening at the top of the hopper. If the cat decided to use the Genie Ball as a toy while you weren’t looking, no worries, to order a replacement call customer support at 888-735-3927.
Don’t: Cut the Drain Hose!
Because the drain hose is attached to the base, we do not recommend cutting the hose to make it shorter. Shortening the drain hose can cause problems if you ever want to move the CatGenie to a new location or if you cut too much off. If you have extra hose, coil the remainder under the base or behind the unit.
Do: Add a Bump in the Drain Hose
When setting up your CatGenie in the laundry room, add a small bump in the hose if you notice any extra hose laying on the floor between the unit and washing machine drain. The extra bump can help if you are experiencing slow fill times or an error 2.
Don’t: Make the CatGenie Hard to Access
When you’re installing the CatGenie, keep in mind that you should be able to easily access the entire unit for your annual cleanings or maintenance. This includes reaching/detaching the drain hose. The CatGenie is designed to be assembled without a plumber, but if you need to use one, make sure they have a copy of the manual to reference and understand that you will need to be able to dissemble and reassemble the unit without their help in the future.
Do: Double Check the Water is Turned ALL the Way On
I know, seems silly. But it’s easy to turn the knob and not realize the water is not all the way on. So double check. It may still run but you could end up with an error 2 because the water pressure is not meeting the requirements to completely fill the bowl.